FAQs
FAQ's
1. How will I know if my order is confirmed?
After placing an order, you will receive a confirmation call and email containing your order number and estimated delivery time.
2. Can I modify my order after placing it?
You can make changes to your order if it has not yet been processed. To request modifications, please email us at hi@dashcases.com within 24 hours of placing your order. Once the order is processed, new items cannot be added, but you can place a new order for additional items. If you need to remove items, contact customer service to cancel the order so a new one can be placed.
3. How can I track my order?
You will receive an email with your shipment details, including the tracking number (AWB) and the courier company's name. You can track your order on the courier's website or by emailing us at hi@dashcases.com. Tracking is also available on our website.
4. Are there any shipping charges?
Shipping costs depend on your location and delivery options. The total shipping cost will be displayed at the payment confirmation screen before processing your order.
5. Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery with an additional charge of Rs.99. Note that this option does not include cash back or free gifts. For better deals, choose online payment.
6. What are the different ways I can order?
You can place an order:
- Online through our website
- Via email at hi@dashcases.com
- By calling us at 9380795977
Please keep the following information handy:
- Name
- Complete address with pin code
- Email address
- Product details
- Phone number
7. How long does it take for the order to arrive?
We ship items within 2 business days of receiving the order. Your shipment should arrive within 5-6 business days. Additional time may be required for remote areas and in case of adverse weather conditions.
8. Can I have a different billing and shipping address?
Yes, you can specify different billing and shipping addresses.
9. How can I contact the company?
You can reach us via email at hi@dashcases.com or by calling 9830795977.
10. Can you expedite my order?
Expedited delivery availability varies by region. For priority shipping, please contact our customer support.
11. Why is my shipment delayed?
Orders are shipped within 2 business days. Expect delivery within 5-6 business days. However, remote locations and bad weather conditions may cause delays.
12. How can I pay for my order?
We accept payments via CC Avenue, Razor Pay, and PayTM, providing a secure shopping experience. Choose the method that suits you best.
13. How do I cancel my order?
Cancelling your order is simple:
- Email us at hi@dashcases.com with the subject "Cancel My Order" and we will process your cancellation.
- You can cancel or modify your order during our confirmation call before dispatch.
- Call us during office hours (10:00 AM - 05:00 PM) at 9380795977 to cancel your order directly.
